Return and Refund Policy

At Guto Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

🛍️ Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by a receipt or proof of purchase

To start a return, please email us at:
📧 contact@gutstore.com
Please include your order number and reason for return.

Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10–15 business days.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank account again

2. Contact your credit card company or payment provider

3. If the issue persists, email us at contact@gutstore.com

📦 Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item. We will send a replacement or issue a full refund at no additional cost.

❌ Non-Returnable Items

Some items are not eligible for return or refund, including:

• Gift cards

• Downloadable digital products

• Items marked as Final Sale

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Thank you for shopping with Guto Store! If you have any questions, don’t hesitate to reach out to our team at contact@gutstore.com. We’re always happy to help.